Privacy Policy

We collect information you provide directly to us, including when you:

• Submit an appointment request or contact form (name, email address, phone number, and any details you share about your condition or inquiry)

• Communicate with us by phone, email, or in person

• Register as a patient through our electronic medical record (EMR) platform

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, operating system, referring URLs, and pages viewed. This information is collected through standard server logs and analytics tools.

We use the information we collect to:

• Respond to your appointment requests, inquiries, and messages

• Schedule and manage your appointments and care

• Send appointment reminders, follow-up communications, and administrative notices

• Send SMS messages if you have opted in to our patient updates messaging program

• Improve and maintain our website and services

• Comply with applicable legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

As a physical therapy practice, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). Any protected health information (PHI) you share with us — including information about your medical condition, treatment, or health history — is handled in accordance with our Notice of Privacy Practices, which is provided to you at the time of your first visit.

This website privacy policy covers information collected through our website only. For questions about how we handle your medical records and PHI, please contact us directly at [email protected].

If you opt in to our SMS messaging program, we may send you appointment reminders, care-related communications, billing or administrative notices, and updates about our services. Message and data rates may apply.

You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us at (910) 893-2850 or [email protected].

We do not share your mobile phone number with third parties for their marketing purposes.

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

We may use third-party analytics services (such as Google Analytics) to help us understand how visitors use our site. These services may collect information about your use of our website over time and across other websites.

We may share your information in the following limited circumstances:

• Service providers: We may share information with trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you (such as our EMR platform provider), provided those parties agree to keep your information confidential.

• Legal requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to any third party.

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

If you have reason to believe that your interaction with us is no longer secure, please contact us immediately at [email protected].

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

You may contact us at any time to:

• Update or correct personal information you have provided to us

• Opt out of SMS communications by replying STOP to any message

• Request that we delete personal information we hold about you, subject to any legal obligations we may have to retain it

To exercise any of these rights, contact us at [email protected] or call (910) 893-2850.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Total Body Therapy and Wellness

260 Pine State Street, Lillington, NC 27546

Phone: (910) 893-2850

Email: [email protected]